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IT Support Services

Our Service Desk provides a single point of contact for over 18,000 users to log, track and resolve all service requests, incidents, problems and faults which arise. Our ITIL qualified service development team can support and enhance your organisation by reviewing service processes, document and analyse requirements.

Clinical Systems

We build, develop and support bespoke, cost saving and time saving clinical systems and tools which have been designed specifically with GP’s and clinicians in mind. We develop various clinical systems, from patient referral systems to mobile and tablet applications, which can be delivered at the time of diagnosis or referral.

Network Security

As fully accredited security assurance professionals we are able to review and test Networks, Websites and applications to ensure best practice and highlight and eliminate areas of weakness and vulnerabilities which could lead to a potential leak of data or damage to your brand and reputation.

IT Training Provider

Leicestershire Health Informatics Service (LHIS) can work collaboratively alongside your organisation to facilitate the design and delivery of an effective IM&T Training Strategy and solution that has been specifically tailored to ensure that the personal development of your staff is aligned to the business objectives of the organisation and core values.

Can we assist with your IM&T requirements?

Specialising in healthcare and clinical systems, our Service Desk answers 8,000 – 10,000 calls every month whilst also managing the IT Infrastructure for over 400 buildings nationwide. We provide dedicated and high quality support to organisations and businesses like yours. If you have IM&T requirements or ideas please feel free to contact us today.

Security Assurance Testing

We provide accredited security assurance testing for organisations within the public and private sector. Our accredited IT security professionals are able to review and test Cloud based websites, networks, web servers, applications and server infrastructure to ensure best practice and highlight areas of weakness and vulnerabilities.

Security Services

Mobile App Development

We work collaboratively with the ever evolving needs of the NHS in providing alternative ways to interact with our service users. If you have a health related mobile / tablet app idea and you would like some NHS technical support to get the idea off the ground and into the hands of your users, our development team would love to hear from you.

App Development

ABOUT Leicestershire Health Informatics Service

Leicestershire Health Informatics Service (LHIS) is a mature Information Management & Technology (IM&T) provider for services and solutions to over 80 customer organisations whilst supporting IT infrastructure for over 400 buildings throughout the UK.


Awards & Accreditations


Dedicated Professionals


Calls Answered Per Month


Buildings Supported Nationwide
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Clinical System Support

Leicester Health Informatics Service (LHIS) provide Clinical System Support services to organisations across the UK. Offering a range clinical support systems, including System One, PRISM, EmisWeb, RiO, Tiara & HISS.
LHIS also provides Electronic Patient Record applications (EPR) & Patient Administration Systems (PAS). The Application Support service manages and maintains a range of products used by staff in order to implement, improve upon, or achieve their business objectives.

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IT Training Services & Solutions

In addition to designing and developing IT Training strategies and courses, LHIS is able to deliver training sessions on your behalf in both clinical and non-clinical settings. As LHIS is an accredited Learning and Performance Institute (LPI) training department, we are able to deliver training to a high standard; all our trainers are annually assessed via the LPI Training, Performance, Monitoring & Assessment programme to ensure consistent quality and performance.

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N3 Secure Web Hosting

The secure N3 hosting network is a Wide Area IP Network (WAN), which securely connects many different sites across the NHS. All NHS Trusts in England & Scotland are connected to the secure N3 network and it is the sole infrastructure used by these organisations to securely access web applications. This is why the majority of healthcare software providers who offer services within the NHS and public sector, decide to run their applications over the N3 network.

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ISO/IEC 27001 – Information Security Management


May, 2016

ISO/IEC 27001 – Information Security Management

By: | Tags:

The ISO 27000 family of standards helps organizations keep information assets secure. Using this family of standards helps organisations manage the security of assets such as financial information, intellectual property, employee details or information entrusted to them by third parties. ISO/IEC…

Electroconvulsive therapy – ECT Mobile App


May, 2016

Electroconvulsive therapy – ECT Mobile App

By: | Tags:

Electroconvulsive therapy (ECT) was first conducted in 1938 and it is currently the only form of electroshock therapy which works for around 50% of people who undergo the treatment. ECT has been shown to significantly reduce the symptoms and assist in patient situations like: – Severe, life-threatening depression and they are a risk to themselves or others – Not responded to medication or talking treatments prior to ECT referral – Found the treatment helpful in the…



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    I got your email address from an article published a while ago. I am a Psychiatrist trained in CMC Vellore and did Sr Reg job in NIMHANS around the same time you were in NIMHANS.This is coming with appreciation re the ECT app you and colleagues developed. It is comprehensive and the availability of written , visual and audio information is very useful. I also think the information for professionals if read by a patients is not daunting , which allows for ECT to be destigmatised and seen as a medical procedure which we take seriously.I am the only accredited ECT Psychiatrist for this district where I  work in Australia and recently managed to wrangle more Consultant time for ECT which will allow me to streamline the service and train Registrars. For a service which did not have trained ECT nurses, we now have them and the nurses section will be useful there. I  see this app as an useful resource and see my team using it.Wishing you the best and congratulations again to you and your team.


    Anila Jacob,
    CMC Vellore Trained Psychiatrist


    I would like to thank the Leicestershire Health Informatics Service worker for sorting out all my laptop problems. Colin came out to Whitwick last week (on the same day that I phoned!). He was so helpful and sorted out several problems. Even more importantly, as far as I’m concerned, he didn’t once make me feel like a complete incompetent!! He’s friendly, knowledgeable, patient and has a great sense of humour! I do hope that you can identify him through looking at the call out log for last week. He really does deserve to get a Customer Service Award. 


    Sharon Gregory,
    Health visitor


    Your IT accounts administrator, has provided prompt, efficient and effective support to us, not just over the last year but for as long as I have known him. He is unfailingly polite, cheerful and approachable – significant qualities for those of us who are less than ‘experts’ and very much appreciated.  It goes without saying that his advice and expertise is accurate and reliable and this, added to his admirable attitude, makes him a staff member Leicestershire Health Informatics Service should be proud of.


    Julie Glover,
    Resource Manager